Below are answers to some of our most frequently asked questions. If you need any further help, please email us at info@roofready.co.uk.
Orders, Delivery & Returns
What areas do you deliver to?
We deliver nationwide across the UK. Please note that some products may be subject to delivery restrictions depending on their size, weight or destination. If you’re unsure whether we can deliver a particular product to your location, please contact us.
How long will my delivery take?
Delivery times vary depending on your location, product availability and the items ordered. Standard delivery typically takes between 3–7 business days, although custom-made products or special materials may take longer. If you need an order by a particular date, please contact us before ordering and we’ll be happy to discuss the available options.
What are the shipping costs?
Shipping costs depend on the size and weight of your order, as well as your delivery location. Your available shipping options and costs will be calculated during checkout.
What should I do if my order arrives damaged or incomplete?
Please inspect your order when it arrives. If you notice any damage, incorrect items or anything missing, please contact us as soon as possible and we’ll work with you to resolve the issue.
What is your returns policy?
Most new, unopened items can be returned within 30 days of delivery for a full refund. If your return is due to an error on our part, such as receiving an incorrect or defective item, we’ll cover the return shipping costs. If you simply decide you no longer want the item, return shipping costs will be your responsibility. If you need to arrange a return, please contact us.
Do your prices include VAT?
Yes. Our product pages show the price including VAT, so you can clearly see the total price when purchasing.
Product Help & Bulk Orders
How long does it take for custom lead units to be made?
Lead unit times depend on the specific product, size and requirements. We’ll provide you with an estimated delivery timeline when you place your order. If you’d like to discuss your requirements or expected lead times before ordering, please contact us and we’ll be happy to help.
Can you help me choose the right product for my job?
Yes. If you’re unsure which product, size or specification you need, please contact us before ordering. We’ll be happy to discuss your requirements and help you choose the most suitable option for your project.
What is the difference between Hallclips and Hallclip+ | Jumbo/Large?
Standard Hallclips are designed to fit chases from 6 mm to 18 mm. Hallclip+ | Jumbo/Large is designed for larger chases, fitting from 16 mm to 26 mm. Both are designed to securely hold lead flashing in place, with Hallclip+ providing the larger fitting range. If you’re unsure which version you need, please contact us and we’ll be happy to help.
Can I order larger quantities or place a bulk order?
Yes. If you require a larger quantity of a product or would like to discuss a bulk order, please contact us. We’ll be happy to discuss your requirements and the options available.